TERMS & CONDITIONS
1. SCOPE
1.1. These General Terms and Conditions (GTC) are valid for all deliveries of DU CIEL to consumers.
1.2. A consumer is each natural or individual person who concludes a legal business contract, which, for the most part, is unrelated to his/her professional or his/her freelance business activities.
2. MINIMUM AGE
The minimum age for orders and registrations in the online shop is 18 years.
Our sites are not intended for individuals under the age of 18. If you are under 18, you may only use the sites under the supervision of a parent or guardian. We do not collect or maintain information from anyone known to be under the age of 18, and no part of this website is designed to attract anyone under the age of 18. We do not sell products or services intended for purchase by children. If we discover or are otherwise notified that I have received any such information from a child in violation of this policy, we will delete that information.
3. CONTRACTING PARTY
The contracting party is
Maria Sinkovskiy
Duisburgerstraße 1
40477 Düsseldorf
Germany
E-Mail: maria@duciel.studio
4. REGISTRATION / CUSTOMER ACCOUNT
4.1. With regards to the information required upon registration you agree to truthfully provide your personal data and details.
4.2. You are obliged to treat your login credentials confidentially and to not share these with unauthorized third parties.
5. CONCLUSION OF CONTRACT AND CONTRACTUAL LANGUAGE
5.1. The presentation of the products in our online shop is not a legally binding offer but an invitation to order.
5.2. Only your order represents an offer to conclude a sales contract. By clicking the buttons ‘Buy Now’ you place a binding order for the items listed on your order page.
5.3. Before you place your final order you can always make adjustments in your bag or discontinue the order transaction.
5.4. Confirmation of your order will be provided by DU CIEL via email. In this email details of the order and payment are provided (order confirmation). The order confirmation is the acceptance of the offer and thus the purchase contract. The contents of the purchase contract is determined by the contents of the order confirmation and these General Terms and Conditions.
5.5 The contracts in our online shop can be concluded in either German or English.
6. PRICES, SHIPPING COSTS, CUSTOM DUTIES, FEES AND PAYMENT
6.1. Prices described on the product pages are final.
6.2. The shipping fees are the same for all orders, independent of the size or weight of the package. In addition to the prices we charge a EUR 4,99 shipping fee per order for Germany, EUR 13,99 for Germany Express, EUR 7,99 for delivery within the EU (except Germany) and for delivery international EUR 14,99 per order.
6.3. The shipping fees will be clearly communicated to you in the shopping bag system and on the order page.
6.4. For deliveries to countries outside of the EU there may be additional duties and fees. These must be borne by you. Please contact your local authorities for more information about such applicable customs duties and fees.
6.5. We offer payment by credit card, PayPal and advance payment. We reserve the right to not offer certain payment methods and to refer to other means of payment.
6.6. In the case of a credit card purchase the charge to your credit card will be effective upon shipment of your order.
7. TERMS OF DELIVERY AND DELIVERY DATE CALCULATION INFORMATION
7.1. Delivery takes place via UPS.
7.2. The delivery time within Germany is between 2 – 3 working days, and will begin on the first working day after the contract conclusion.
7.3. The delivery times for other countries and more information on the calculation of the delivery date can be found here and on the DHL website.
Argentina 10-12 days
Australia 11 days
Bahrain 8-12 days
Belgium 2 days
Brazil 8-12 days
Canada 10 days
Chile 10-12 days
China 11 days
Croatia 7-8 days
Czech Republic 3 days
Denmark 2 days
Estonia 4-6 days
Finland 4 days
France 3 days
Greece 4 days
Hongkong 10 days
Hungary 4 days
Iceland 5-10 days
India 10-14 days
Indonesia 10-12 days
Ireland 3 days
Israel 16-22 days
Italy 3 days
Japan 10 days
Latvia 3-5 days
Liechtenstein 4-5 days
Lithuania 4-6 days
Luxembourg 2-3 days
Malaysia 8-12 days
Mexico 8-12 days
Monaco 3-4 days
Netherlands 2 days
New Zealand 10-12 days
Norway 7-8 days
Peru 10-14 days
Poland 2-3 days
Portugal 4-5 days
Qatar 8-12 days
Romania 6-8 days
Russian Federation > 14 days
Singapore 6-8 days
Slovakia 3 days
Slovenia 3 days
South Africa 8-12 days
Spain 4-5 days
Sri Lanka 8-12 days
Sweden 3 days
Switzerland 4 days
Thailand 12 days
Turkey 10-15 days
Ukraine 8-19 days
United Arab Emirates 8-12 days
United Kingdom 2 days
United States of America 10-12 days
7.4. As soon as your order has been dispatched to the shipping company you will receive a tracking number so that you can track the status of your shipment with the shipping company.
8. RETURNS
You can return the ordered good(s) within the statutory cancellation period by exercising your statutory right of withdrawal. Please note that the items must be returned to us unworn, unwashed and undamaged, and with all labels and tags intact. This means that the items may not be damaged, soiled, altered or worn. The items must be unworn, except for having been tried on, and in perfect condition, otherwise we are entitled to claim compensation.
9. RETENTION OF TITLE
Until full payment is made the goods remain our property.
10. VARIATIONS IN COLOR
The colors of the products shown in DU CIEL online shop may be displayed differently on your monitor as the color display depends on your computer system and therefore are not binding. Please note that we cannot be held liable for color variations between the images of the online shop and the final delivered goods.
11. WARRANTY
The statutory warranty provisions are valid.
12. APPLICABLE LAW, JURISDICTION
12.1. The law of the Federal Republic of Germany will apply to all legal relationships between the parties, excluding the international laws on the sale of goods. For consumers this choice of law is only valid insofar as the applicable law of the state in which the consumer has his or her residence is not revoked.
12.2. If the customer is a merchant, a legal person subject to public law, someone with assets regulated by public law, Munich is the single place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.